• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Telephone Orders

Free delivery for Telephone orders over.
UK Mainland:£1000.00
Northern Ireland:£1500.00
Southern Ireland:€2875.00

Online Orders

Free delivery for online orders over.
UK Mainland:£500.00
Northern Ireland:£1000.00
Southern Ireland:€2000.00

We guarantee to despatch all orders, placed before 3 pm, the same day, and will endeavour to do our best with any order placed after this time. Deliveries to Northern Ireland are on a 2-3 day service and deliveries to Southern Ireland are on a 3-5 day service. Our couriers will try to deliver your parcel between 08:00 and 17:30 Monday to Friday.

Our general guidelines are:

Up to 5kg TNT/Pack (Medium Sized Bag) Size restrictions apply
5-20kg Standard Parcel
20kg+ A small surcharge per kilo is added on top of the standard parcel rate. For premium timed Saturday deliveries please contact us for our services and rates. Large high value fragile items may be palletised for protection and ease of transport.

All of our goods leave on freight couriers., so some domestic addresses may incur a surcharge. We do not use the Royal Mail postal service.

We also offer a ‘Plain Cover’ service which allows you, our customer, to send goods out directly to your customer, without any G&S paperwork, only a copy of a delivery note with your name and the respective delivery address.

If a parcel is found to be damaged on delivery, please sign for it damaged. Please notify us of any damaged or missing goods within 3 days of receipt of delivery.

Privacy & Security

Please view our Privacy statement

Returns & Replacements

We hope that you will be pleased with your purchase. Should you wish to return anything that has been bought from us, we will be happy to accept it back. All returns MUST be accompanied with a completed Goods Returns Form. Failure to do so will result in us not processing the return until a completed form is received.

If the goods are classed as faulty, please describe where and what the fault is. Returns with just ‘Faulty’ as the issue will not be processed.

If a product is being returned for a full credit, the goods must be received back in the original packaging, unused and having not been previously fitted, and within 30 days of the original purchase date. A 15% handling fee will be applied to stocked returns after this time.

If a product is being returned for a warranty claim, this must be done at your cost. If after inspection and testing, the product is found to be a warranty issue, then we will either replace the good(s) or fully reimburse you for the cost of the good(s) and the return carriage.

If the returned items are found to be faulty due to non-manufacturing defects, then we reserve the right to refuse credit, and the goods will either be repaired and returned to you, for which a charge will be applied, or disposed of, whichever option you decide.

Ordering

We accept orders via our website, telephone, or email. Part numbers and descriptions must be used. Please note that we will not accept orders from the ’end user’. This includes contract cleaners and those repairing their own or own companies equipment.

Payment, Pricing & Promotions

Only our trade credit account customers have access to pricing on the website. There is no facility on our website for payments to be made.

The website shows the current pricing of our products. Due to the volatile nature of pricing at the minute, we do not advise our customers of every price change that we have to implement. We will honour only those prices shown on our website and not those on previously published price lists.

Promotions will be run and advertised at least every two months. These promotions will have a start and finish date, or until the stock has depleted to zero. Prices will not be honoured on any promotion if ordered after the finish date.

All previous orders placed via the website can be viewed in the dashboard section of the website, once you have logged in successfully. You will also be able to view the current status of your orders as well.

Updating Account Information

You will be able to change and update any shipping address you require via the website dashboard. If you need to change your billing address details please contact chris@gspen.co.uk. A notification email will automatically be sent through to the office so that we are able to update our internal systems.